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FAQs

When will the brownies arrive?

If you have ordered by 10am & have selected the ‘next day guaranteed’ option on checkout, then they will arrive next day by 1pm.

If you order after 10am then they will be sent out the next morning.

If you are using our normal free delivery then your brownies will be sent the same day if ordered by 10am and the next morning if after 10am. They are sent using Royal Mail’s ‘first class signed for’ service & although it can’t be guaranteed, in our experience most boxes sent this way do arrive next day (except at exceptionally busy times like Christmas) however, if you need them to arrive on a special date then please select the next day guaranteed option!

Please note that a signature will be required for all deliveries!

What time will they arrive?

As all our brownies are sent using Royal Mail, they should arrive with your normal postal delivery. We cannot guarantee a time.

How long will my brownies keep?

You will receive an information and ingredients note in each box, but generally brownies will keep for a week to ten days from baking if stored in an airtight box or wrapped in foil in the fridge. They will also freeze beautifully for up to 1 month.

Can I order by phone?

Unfortunately we are unable to process any payments over the phone. All orders must be processed through our secure website.

Are Sugar Moon brownies available gluten-free?

Yes! We are able to offer all our flavours gluten-free, and also dairy-free if required. Just order as normal, choosing your flavours and then email us to let us know your dietary requirements. Please note though that as gluten & dairy products are in constant use in our kitchen, we cannot absolutely guarantee that there will be no traces of these ingredients present.

Can I request a mixture of flavours?
Yes! That's no problem at all. Just order 6 or 12 of our Taster Menu option and then email us to let us know which flavours you'd like!

If your question hasn’t been answered here, then please do contact us via email, Facebook or Twitter and we'll do our best to help!

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