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Contact Us

Telephone

+44 (0)7901 637702

Email

hello@sugarmoonbrownies.co.uk

Enquiries

Shipping Policy

Domestic

We offer free delivery for one shipment of up to 12 brownies per address via Royal Mail First Class Signed For & these should be delivered within 1-2 working days. PLEASE NOTE THAT WE CANNOT GUARANTEE DELIVERY ON A SPECIFIC DAY & DELAYS MAY OCCUR AT BUSY TIMES e.g. Christmas! They will require a signature on delivery. If you wish your order to be delivered on a specific day, or need a larger order, charges may apply...please contact us to discuss your requirements! Orders received before 10am will usually be processed the same day (excluding weekends & Bank Holidays when they will be baked & sent on the morning of the working day following the order) All orders received before 12pm will be baked & sent the following morning (excluding weekends & Bank Holidays when they will be baked & sent on the morning of the working day following the order) Orders received after 12pm will be baked & sent the next day, excluding weekends & Bank Holidays as detailed above. We cannot be held responsible for any non-delivery that is caused by Royal Mail...including the weather...but if your brownies don't arrive for any reason, please let us know & we'll try and help. If you have any questions,special requests or requirements please don't hesitate to contact us...we'll do our very best to make you happy!

International

We are currently only able to offer delivery within the UK Mainland, Isle of Wight, Isle of Man, Isle of Skye, Northern Ireland & the Channel Islands. This may change in the future, so please check back periodically!

Terms and Conditions

You may cancel any order up to 11am on the date of despatch (this will usually be the day following your initial order) All cancellations must be received in writing (preferably by email) Cancellations received after this time will not be refunded, as your order will have been baked!

Sugar Moon does not store or retain any payment details. We will never pass your details on to any third party for any reason.

Returns

We take great care to ensure that our brownies leave us looking & tasting wonderful. In the unlikely event that you are not satisfied, you can return them to us (at your own expense), together with the packaging, within 14 days stating the reasons for your unhappiness! Please obtain proof of posting. We will replace the brownies or refund your money upon receipt.

We'd rather talk to you about any problems....so please do get in touch using one of the methods above.

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